On My Way

On My Way (OMW) is a WFM-agnostic customer-communication and self-service layer for field service. It adds real-time technician tracking, self-service booking and rebooking, automated SMS/email updates and NPS feedback on top of your existing Oracle, SAP, IFS, ServiceMax, Salesforce or Dynamics system — no rip-and-replace. Enterprises use it to cut inbound calls, reduce no-shows and lift first-time-fix rates.